Privacy Policy

Introduction

Overview of the privacy policy:

Welcome to the privacy policy of Royal Enterprise LDA. This policy outlines how we collect, use, disclose, and protect the personal information of individuals who interact with our trading company based in Dubai, UAE. We are committed to maintaining the privacy and security of your personal information and complying with applicable data protection laws.

Explanation of Royal Enterprise LDA commitment to protecting user privacy:

At Royal Enterprise LDA, we understand the importance of privacy and are dedicated to safeguarding the personal information of our users. We prioritize the protection, confidentiality, and integrity of your personal information throughout our business operations. Our commitment extends to all aspects of our services, from the initial interaction on our website to the completion of transactions. We strive to earn and maintain your trust by implementing robust security measures and adhering to best privacy practices.

Scope and applicability of the policy:

This privacy policy applies to all individuals who interact with Royal Enterprise LDA, including website visitors, customers, and individuals who provide their personal information through our contact form or subscribe to our newsletter. It applies to all personal information collected through our website or other means of communication. Please note that this policy does not cover the privacy practices of third-party websites or services that may be linked to our website. We encourage you to review the privacy policies of those third parties before engaging with them.

By accessing or using our services, you acknowledge that you have read and understood this privacy policy and agree to the collection, use, and disclosure of your personal information as described herein.

Please note that this is just an example, and you should tailor it to accurately reflect your specific practices and legal requirements.

Information Collection

Types of personal information collected:

At Royal Enterprise LDA, we may collect the following types of personal information from you:

  • Full Name
  • Address
  • CV Upload
  • Email Address
  • Phone Number

How the information is collected:

We collect personal information through the following methods:

Contact Form: When you fill out the contact form on our website, we collect the information you provide, such as your name, email address, and phone number.

Newsletter Subscription: If you choose to subscribe to our newsletter, we collect your email address to send you updates and promotional materials.

Legal basis for processing personal information:

We process your personal information based on one or more of the following legal grounds:

Consent: When you provide your personal information voluntarily, such as by filling out the contact form or subscribing to our newsletter, you provide us with your consent to process that information.

Legitimate Interests: We may process your personal information if we have a legitimate interest in doing so, such as responding to your inquiries or providing our customer support.

Information collected automatically:

We do not use cookies or similar tracking technologies on our website. Therefore, we do not collect personal information automatically.

By providing your personal information to us, you acknowledge and consent to the collection, use, and processing of your information as described in this privacy policy.

Use of Personal Information

Purpose of collecting personal information:

We collect personal information for the following purposes:

To process and fulfill orders: We collect personal information, such as your name, contact details, and shipping address, to process and deliver your orders accurately and efficiently.

To respond to inquiries: When you reach out to us with inquiries or requests, we collect personal information to provide you with the necessary assistance and address your questions.

Legal basis for using personal information:

We rely on the following legal bases for processing personal information:

Contractual necessity: When you place an order with us, we need to process your personal information to fulfill our contractual obligations and deliver the requested products or services.

Legitimate interests: We may use your personal information for our legitimate business interests, such as providing our customer support and improving our products and services. We ensure that your privacy rights are protected and carefully balance our interests with your rights and freedoms.

How personal information is used:

We may use your personal information for the following purposes:

Order fulfillment: To process and deliver your orders, communicate order status, and handle returns or exchanges.

Customer support: To respond to your inquiries, provide assistance, and address any concerns or issues you may have.

Improving our services: To analyze customer preferences, trends, and feedback in order to enhance our products, website, and overall customer experience.

Legal and regulatory obligations: To comply with applicable laws, regulations, or legal processes.

Retention period for personal information:

We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The specific retention period may vary depending on the type of personal information and the applicable legal requirements.

Once personal information is no longer needed, we securely dispose of it or anonymize it to ensure it cannot be linked back to you.

Information Sharing

Circumstances under which personal information may be shared with third parties:

We may share your personal information with third parties under the following circumstances:

Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as shipping providers, payment processors, and IT service providers. These service providers have access to personal information only to the extent necessary to perform their functions and are obligated to maintain the confidentiality and security of the information.

Legal Compliance: We may disclose personal information if required to do so by law, regulation, legal process, or governmental request. This includes responding to lawful requests from public and government authorities.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, personal information may be transferred to the acquiring company or third parties involved in the transaction. We will notify you and provide choices regarding the use of your personal information if such a transfer occurs.

Types of third parties with whom personal information may be shared:

We may share personal information with the following types of third parties:

Shipping Providers: To facilitate the delivery of orders, we may share your name, contact details, and shipping address with shipping companies or courier services.

Payment Processors: When you make a purchase, we may share your payment information with trusted payment processors to process the transaction securely.

IT Service Providers: We may engage IT service providers to assist with website maintenance, data storage, and technical support. These providers may have access to personal information as necessary for their services.

Legal basis for sharing personal information:

We share your personal information with third parties based on the following legal bases:

Contractual necessity: We may share your personal information with service providers to fulfill our contractual obligations and provide you with the requested services, such as shipping products or processing payments.

Legal obligations: If required by law or a legal process, we may share personal information to comply with such obligations.

Legitimate interests: We may share personal information with third parties for our legitimate business interests, such as improving our services or protecting our rights, as long as your privacy rights and interests are not overridden.

Data Security

Measures in place to protect personal information from unauthorized access, disclosure, or alteration:

At Royal Enterprise LDA, we take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, or alteration. These measures include:

Secure Network: We maintain a secure network infrastructure to prevent unauthorized access to our systems and data.

Access Controls: Access to personal information is restricted to authorized personnel who require access to perform their duties. We have implemented access controls, such as unique user credentials and role-based access, to ensure appropriate access levels.

Encryption: We use encryption technology, such as Secure Socket Layer (SSL) or Transport Layer Security (TLS), to protect sensitive information during transmission.

Secure Storage: Personal information is stored securely, with appropriate safeguards to prevent unauthorized access.

Regular Security Assessments: We conduct regular assessments of our systems and infrastructure to identify and address any vulnerabilities or security risks.

Safeguards used to maintain the security of personal information:

To maintain the security of your personal information, we employ various safeguards, including:

Employee Training: We provide training to our employees to ensure they understand the importance of protecting personal information and are aware of our security practices and policies.

Data Minimization: We collect and retain only the personal information necessary for the purposes outlined in this privacy policy.

Firewalls and Intrusion Detection Systems: We utilize firewalls and intrusion detection systems to monitor and protect against unauthorized access attempts.

Regular Data Backups: We regularly back up our data to ensure its availability and integrity.

Incident Response Plan: We have an incident response plan in place to promptly address and mitigate any security incidents or breaches.

Data breach notification procedure:

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and any relevant supervisory authorities in accordance with applicable laws and regulations. Our notification procedures will include providing information about the nature of the breach, the types of personal information affected, and any recommended steps you can take to protect yourself.

User Rights

Explanation of users’ rights regarding their personal information:

As an individual whose personal information is collected and processed by Royal Enterprise LDA, you have certain rights regarding your personal information. These rights include:

Right to Access: You have the right to request access to the personal information we hold about you and receive information about how it is being processed.

Right to Rectification: If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request its correction or update.

Right to Erasure: You have the right to request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.

Right to Restriction of Processing: You may request the restriction of the processing of your personal information in certain situations, such as when you contest the accuracy of the information or if the processing is unlawful.

Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and have the right to transmit that information to another controller.

Right to Object: You have the right to object to the processing of your personal information based on our legitimate interests or for direct marketing purposes.

How users can exercise their rights:

To exercise your rights regarding your personal information, please contact us using the information provided in the “Contact Information” section below. We will respond to your request within the timeframes required by applicable data protection laws. Please note that we may need to verify your identity before processing certain requests. We will make reasonable efforts to accommodate your requests, subject to any legal and contractual obligations.

Any limitations or exceptions to user rights:

While we make every effort to honor your rights regarding your personal information, there may be certain limitations or exceptions based on applicable laws and regulations. For example, if the processing of your personal information is necessary to comply with a legal obligation or if we have compelling legitimate grounds to continue processing your information, your rights may be restricted. If such limitations or exceptions apply, we will inform you accordingly when you exercise your rights.

Third-Party Links

Disclaimer regarding external websites or services linked to your website:

Our website may contain links to third-party websites or services that are not operated or controlled by Royal Enterprise LDA. We provide these links for your convenience and reference. Please note that we have no control over the content, privacy practices, or security measures of these third-party websites or services. This privacy policy applies solely to the personal information collected and processed by Royal Enterprise LDA. We encourage you to review the privacy policies of any third-party websites or services you visit through our website.

Recommendation for users to review the privacy policies of those third-party websites:

When you click on a link that directs you to a third-party website or service, we recommend that you review their privacy policies and terms of service. This will allow you to understand how your personal information will be collected, used, and shared by those third parties. Royal Enterprise LDA is not responsible for the privacy practices or the content of any linked third-party websites or services.

Children’s Privacy

Statement that your services are not directed at children under the age of 18 (eighteen) years old:

Our services are not intended for or directed at individuals under the age of 18 (eighteen) years old. We do not knowingly collect or solicit personal information from children under this age. If you are under the specified age, please do not use our services or provide any personal information to us. If we become aware that we have inadvertently collected personal information from a child under the specified age without appropriate parental or guardian consent, we will take steps to delete that information promptly.

Commitment to not knowingly collect personal information from children:

We are committed to protecting the privacy of children. As stated above, we do not knowingly collect personal information from individuals under the specified age. If you believe that we may have collected personal information from a child under the specified age, please contact us using the information provided in the “Contact Information” section below, and we will take prompt action to delete that information.

Changes to the Privacy Policy

Statement that the privacy policy may be updated periodically:

We may update this privacy policy from time to time to reflect changes in our privacy practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we collect, use, disclose, and protect your personal information. The updated privacy policy will be effective upon posting the revised version on our website.

Notification method for informing users of any changes:

We will notify you of any material changes to this privacy policy by prominently posting a notice on our website or by sending a direct communication (e.g., email) if we have your contact information. We encourage you to check our website periodically for any updates to this privacy policy.

Date of the last update:

This privacy policy was last updated on 18.05.2023. The date of the most recent update will be displayed at the beginning of this privacy policy.

Contact Information

If you have any questions, concerns, or inquiries regarding our privacy practices or this privacy policy, please contact us using the following contact information:

Royal Enterprise LDA
24 July Avenue, No 528 1St Floor, 1 Left
Maputo
Mozambique

Email: info@royalenterprise-moz.com

We will make reasonable efforts to address and respond to your privacy-related concerns in a timely manner.